Privacy Policy

Thank you for considering The Grout Guy for your tile and grout needs. We value your trust in us, and we want you to feel secure and confident when you share your personal information with us.

This privacy policy explains how The Grout Guy collects, uses, and safeguards your personal information, and it applies to all of our customers, whether you engage with us in person, over the phone, or through our website.

PRIVACY STATEMENT

The Grout Guy is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act 1988 (Cth Australia), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information, which The Grout Guy may obtain during the course of our business with you.

THE INFORMATION WE COLLECT FROM YOU

In order to provide you with any products or services, The Grout Guy may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws allow The Grout Guy to collect Personal Information directly from individuals who choose to share this information if it is reasonable and practical to do so. Where Personal Information is collected about you from another source, The Grout Guy will take reasonable steps to ensure that you are made aware of:

The Grout Guy collecting Personal Information about you and how you can contact The Grout Guy regarding the collection of such Personal Information; How you can gain access to the Personal Information collected; Why The Grout Guy collected the Personal Information; Who The Grout Guy would usually disclose such Personal Information to and Any law requiring The Grout Guy to collect Personal Information and the main consequences (if any) for not providing all or part of the Personal Information as governed by that law. You have no obligation to provide any information requested by The Grout Guy however, The Grout Guy may not be able to provide you with the products or services you require should the product or service depend on the collection of that information, particularly if the collection of that information is required by law.

COOKIE INFORMATION

As you browse The Grout Guy and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you.

HOW YOUR INFORMATION IS USED

The Personal Information collected is generally used to provide you with the relevant products or services you have requested. The Grout Guy uses your Personal Information for the purpose for which it was disclosed. We may, however, use your Personal Information to provide you with information about our products and services that we believe may be of interest to you and we may use your Personal Information for marketing and promotional purposes, but we will always provide you with the option to opt-out of receiving such communications. The Grout Guy does not provide, rent or sell Personal Information to other organisations; however The Grout Guy may disclose Personal Information to service providers in connection with providing the product or service to you. By providing your personal information to The Grout Guy, you acknowledge and consent that:

The Grout Guy may collect and use your personal information for the purpose disclosed to you; You are authorised to provide such information to The Grout Guy; and that any information provided may be disclosed on a confidential basis to third party contractors, agents or to our suppliers relevant to providing the products or services offered to you.

KEEPING INFORMATION ACCURATE

You may contact The Grout Guy at any time to correct the Personal Information held about you.

KEEPING INFORMATION SECURE

The Grout Guy takes measures to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration. Personal Information may be stored in different ways (electronically and physically). The Grout Guy uses security procedures to protect all Personal Information held. Internal access to and use of Personal Information within The Grout Guy is limited in order to prevent misuse or unlawful disclosure of that Personal Information by others.

CONTACT US

If you have any questions or concerns about this privacy policy, please contact us at [email protected].

In a 3 year home, the builder ( contractors) used substandard sealant and didn’t seal the grout well. Within 3 months we started to see discolouration. So we give The Grout Guys a go and could not be happier. The installer couldn’t have been nicer and kept our bathroom blocked off from our closets bedroom from all the dust. We have clean nice look shower again!

Patricia Bennett

2023-03-27

Very happy with results. Desi from grout guys arrived at time stated , completed all work above standard, and left the room in perfectly clean condition with advise on how to best look after the as new shower. Could not ask for more.

David Crowley

2023-03-24

Thanks for fitting my job in so quickly! Arrived on time, made sure I was aware of all the processes. Then cleaned up afterwards. Well worth the price for piece of mind.

Wendy Gittos

2023-03-23

Great job Shower looks new again! Thank you

Anne Todd

2023-03-22

This company is very professional, honest and work that was done was meticulous. We were very impressed with the two young women who regrouted our two showers to a very high standard and well within the time allocated. Thank you.

Veronica Antoine

2023-03-10

Thanks for organising the work so quickly. Harmanpreet has just left and I’m very happy with the job – and I would recommend his workmanship and polite manner – excellent representative for the company! 😊

Paul Hoogs

2023-03-08